Bill Maikranz

Bill Maikranz is a Senior Technology Consultant with TeleSolutions Consultants, LLC specializing in call center technologies, staffing and forecasting models and e-business support development. He primarily works on behalf of the client's business requirements when evaluating existing and required technical solutions and ROI.

His competencies and expertise include the following:

Management of any technology acquisitions and implementation

Staff modeling and forecasting

Incoming call volume analysis and forecasting

Implementation of any technologies necessary for outsourcing

Selection and implementation of any call center technology including:

•Predictive dialing systems for any size operation
•Switch and ACD technologies for any size operation including multi-location and outsource operations
•CTI solutions
•Interactive Voice Response (IVR) and Voice Response Unit (VRU) technologies
•Real CRM applications and Database management solutions
•Browser based customer service solutions including email, web chat, and integrated channel solutions

	About TSC
	Bill Gessert
	Daniel Lowe
	Bill Maikranz
	Donna Pokora
	Deana Leda