Donna Pokora

Donna has over 20 years experience in the sales and marketing profession with an extensive background in business strategies and tactics in contact center operations. Additionally, Donna has extensive experience in the design and development of skill based training to the customer service industry. Donna has developed and facilitated numerous sales, customer service and system courses both domestically and offshore for 1) front line agents and 2) management personnel encompassing the skills and behavioral development required to manage functional teams.

Donna is also a highly experienced call center operational consultant and has utilized her experience and know-how to provide performance improvement tools and processes with our clients. Her experiential knowledge of what works and what doesn't allows Donna to provide particle and pragmatic solutions to the most challenging call center operational issues.