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Thanks for visiting the web version of our ICSANet 2001 presentation:

Running an Enthusiastic Customer Contact Center!


While this “static” presentation will not duplicate the free exchange we anticipated at the convention, we trust that it will assist you in your efforts to build and maintain an enthusiastic and professional contact center.

We have not attempted to include the content of our entire session in this presentation, but rather, we offer you some of the key issues that we have found relative to employee morale and satisfaction. Knowing that employee satisfaction is necessary to obtain customer satisfaction, it is our hope that this information will be of help to you in your efforts.

Please contact us should you wish to discuss any portion of this presentation in greater detail, or with any questions you may have regarding your specific operation.

Again, thanks for taking the time to visit and we trust that this information will be of value to you in your efforts to build and maintain an enthusiastic and highly motivated customer contact center!

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