Customer Service Training Solutions for Call Centers

Custom training designed to increase "speed to competency" and reduce training costs

At TeleSolutions Consulting, we are proud to be recognized as the leading provider of custom training programs for the customer service and contact center industry. We offer thorough, time-proven on-site, customized customer service training to our clients, including customer service soft skills training and call center online training.

Our customer service training has been utilized by companies as varied as:

Nike Macy's United Health Care Barnes and Noble.com American Express Incentive Services Pfizer IBM Direct

Verizon Wireless Verizon.com Sprint Carey International BIC Affinity Health Plan Hotwire.com

Three things set us apart from other customer service training providers:

First, our approach begins with an identification of the key competencies and skills your personnel MUST have for success. The customized training we create for our clients places an emphasis on building those skills and preparing the learners to perform their assignments effectively - immediately after their training.

We increase the learner's speed to competency by focusing not only on what they need to know, but also on what they need to be able to do. Learners come out of our customer service training and hit the ground running.

Our second distinction is the approach we use to training. Ours is a comprehensive approach to employee development and growth. This diagram provides a "visual" view of how we approach training initiatives. The goal is to build and deliver training from a solid foundation of understanding the competencies necessary for success. Using this approach insures that the learners focus on how to do the job effectively. We accelerate their speed  to competency and create call center agents who are well prepared to provide exceptional service to your customers.

Finally, any training we design and develop for you becomes yours for life. The training program is yours. You own it. You can use it and re-use it as many times as you need to at no additional cost. There are no licensing fees and no repeat costs.

Call Center Online Training, Classroom Format, or Both

Traditional Classroom Facilitation

The tried and true method of traditional classroom facilitation is still an effective delivery methodology and one utilized by many contact center training. We can build a traditionally delivered customer service skills training program that maximizes the learner's participation and builds their competencies with each and every lesson.

eLearning & Computer Based Training

CBT's are also extremely effective as self-paced refresher modules for remedial training when necessary.

Finally, the use of CBT's virtually insures consistency in what is taught. If you have the need to train multiple personnel in multiple locations, the use of online training will guarantee consistency. Even if you are training in a single location, how consistent are your facilitators? With eLearning you take inconsistencies out of the learning equation.

Blended Learning

For most of our clients a blend of traditional classroom interaction and online call center agent training produces the most desirable results - learners who are ready to perform their tasks at a high level right out of training. We have the ability, experience, and expertise to design training that best suits your situation and meets your needs.

TeleSolutions Consulting provides expert business training consulting services in the areas of customer service training, customer service development, inside sales training, soft skills training and customized training. Contact us about our custom training services today!